FAQS
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General Questions
1. How does your pricing compare to competitors?
Our products are priced 20% lower than competitors while utilizing advanced CNC diamond cutting technology, ensuring superior quality at a more affordable cost.
2. What is your production lead time for bulk orders?
Standard lead time is 7-15 business days for most custom products, depending on order volume and complexity. Expedited options are available upon request.
3. Do you offer international shipping?
Yes! We ship to over 60 countries worldwide, with reliable and cost-effective logistics solutions tailored to your region.
Products Questions
1. What makes CNC diamond cutting better than traditional laser cutting?
CNC diamond cutting provides smoother edges, higher transparency, and crystal-clear side surfaces without any burnt odor, ensuring a premium finish compared to laser-cut alternatives.
2. Can I customize designs for keychains, badges, or stickers?
Absolutely! We specialize in full customization, including acrylic/wood keychains, stickers, badges, and more, with no minimum order quantities for most items.
3. Are your materials eco-friendly and safe for daily use?
Yes, we use high-grade, non-toxic materials like food-grade acrylic and sustainable wood. All products undergo strict quality checks to ensure safety and durability.
Service Questions
1. What kind of customer support do you offer?
We provide 24/7 customer service via email, live chat, and phone to assist with order tracking, product inquiries, and after-sales support.
2. Do you offer design assistance for custom products?
Yes! Our team of professional designers can help refine your ideas, create mockups, and ensure your custom designs meet production standards at no extra cost.
Shipping Questions
1. Do you provide tracking information for shipped orders?
Yes, tracking details are sent via email once your order is dispatched. You can also monitor your shipment in real-time through our online portal.
2. What if my order arrives damaged or incorrect?
We offer a hassle-free return or replacement policy. Simply contact us within 7 days of delivery with photos of the issue, and we’ll resolve it promptly.
Contact Questions
1. How can I get in touch with your sales team?
You can reach us via email at hello@gugugucharms.com.
2. Can I visit your factory or office for a meeting?
Yes, we’d be happy to host you! Contact our team in advance to schedule a factory tour or business meeting at our 5000 sqm production facility.